bet565 Privacy Policy

This Privacy Policy applies to all personal data collected and processed by bet565 in connection with the operation of the bet565 online betting and casino platform accessible at bet565.onl. It covers data collected via the website, mobile site, customer support communications, and any other channel through which a player interacts with bet565.

This policy is intended for players based in Bangladesh and is written in accordance with broadly recognised principles of data protection and privacy. By accessing the bet565 platform, creating an account, or submitting any personal information to us, you confirm that you have read and accepted the terms of this Privacy Policy. If you do not consent to the practices described in this policy, you should not use the bet565 platform.

bet565 collects personal data from players through several means. The categories of data we may collect include, but are not limited to, the following:

• Registration data: Full name, date of birth, email address, mobile number, and residential address provided when you create a bet565 account.
• Identity verification data: Copies of government-issued identification documents (such as a National ID card or passport) and proof of address documents, collected during the KYC (Know Your Customer) process.
• Financial data: Payment method details, transaction records, deposit and withdrawal history. Full payment credentials (such as bKash PIN or bank card numbers) are never stored by bet565; these are handled directly by our payment processing partners.
• Account activity data: Login history, session durations, games played, betting patterns, bonus usage, and in-platform communications.
• Device and technical data: IP address, browser type and version, operating system, device identifiers, time zone, screen resolution, and referring URLs, collected automatically when you access our platform.
• Communications data: Records of email exchanges, live chat transcripts, and support tickets submitted to our customer service team.
• Responsible gaming data: Self-exclusion requests, deposit limit settings, session time preferences, and cooling-off period records, where applicable.

The personal data bet565 collects is used for the following purposes:

1. Account creation and management: To register your account, verify your identity, and maintain your player profile on the bet565 platform.
2. Service delivery: To process deposits and withdrawals, settle bets, award bonuses, and provide access to all platform features.
3. Legal and regulatory compliance: To fulfil our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, including verifying player identity and monitoring transactions for suspicious activity.
4. Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account abuse, and other prohibited conduct.
5. Responsible gaming: To monitor player behaviour for signs of problem gambling and to administer responsible gaming tools such as deposit limits, session time controls, and self-exclusion requests.
6. Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance.
7. Platform improvement: To analyse usage patterns, identify technical issues, and improve the performance and user experience of the bet565 platform.
8. Marketing communications: To send you promotional offers, bonus notifications, and news about new games or features, where you have provided consent to receive such communications. You may opt out of marketing emails at any time by contacting [email protected].

bet565 processes personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the player account agreement, including service delivery and transaction processing.
• Legal obligation: Processing required to comply with applicable laws, including identity verification, anti-money laundering checks, and record-keeping requirements.
• Legitimate interests: Processing carried out for purposes such as fraud detection, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights and interests.
• Consent: Processing for optional purposes — such as marketing communications — where you have given clear, informed, and freely given consent. You may withdraw this consent at any time.

bet565 does not sell or rent your personal data to any third party. We may share your data with carefully selected third-party service providers who assist in operating the bet565 platform, strictly for the purposes described in Section 3 above. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard, to process your financial transactions.
• Identity verification providers: Third-party KYC and AML compliance services used to verify player identity documents.
• Game content providers: Platform software and live game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Ezugi, to deliver game content. These providers may collect limited technical data as part of game delivery.
• Analytics services: Platform performance monitoring and analytics tools used to improve site reliability and user experience.
• Legal and regulatory authorities: Where we are required by law, court order, or regulatory authority to disclose personal data, we will comply with such requirements. Where possible and legally permitted, we will notify you of such disclosure.

All third-party service providers engaged by bet565 are required to handle personal data in accordance with applicable data protection standards and are prohibited from using your data for any purpose beyond the specific service they provide to us.

bet565 uses cookies and similar technologies — including web beacons and local storage — to operate and improve the platform. Cookies are small text files stored on your device that help us recognise you across sessions, remember your preferences, and analyse how the platform is used.

The types of cookies we use include:

• Essential cookies: Required for the platform to function correctly. These cannot be disabled without impairing core functionality such as login sessions and account security.
• Preference cookies: Used to remember your settings and preferences, such as language or display options.
• Analytics cookies: Used to collect aggregated, anonymised data about how users interact with the platform, to help us identify performance issues and improve the user experience.
• Session cookies: Temporary cookies that expire when you close your browser, used to maintain your login state during an active session.

You may disable non-essential cookies via your browser settings. Please note that disabling certain cookies may affect the functionality of the bet565 platform.

bet565 retains personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by applicable law. In practice, this means:

• Account and identity verification records are retained for the duration of your account relationship and for a minimum of five years following account closure, in compliance with anti-money laundering regulations.
• Transaction records are retained for a minimum of five years from the date of each transaction.
• Support communications are retained for a period of three years from the date of the interaction.
• Marketing consent records are retained until consent is withdrawn and for a reasonable period thereafter as evidence of compliance.

When data is no longer required and no legal obligation exists to retain it, we will securely delete or anonymise it so that it can no longer be associated with an identifiable individual.

bet565 implements appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data in transit, encrypted storage for sensitive data at rest, access controls and role-based permissions for internal systems, and regular security assessments of our platform infrastructure.

While we take all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials. If you believe your account has been compromised, contact us immediately at [email protected].

The bet565 platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any individual under the age of 21. If we become aware that personal data has been submitted by or on behalf of an individual who does not meet our minimum age requirement, we will delete that data promptly and close the associated account. If you believe that a minor has registered on our platform, please notify us at [email protected] without delay.

To exercise any of your data rights as described in this policy — including access, rectification, erasure, restriction, portability, or objection — please submit a written request to [email protected] with the subject line "Data Rights Request". Include your registered account name and a description of your request. We will acknowledge receipt within 48 hours and respond substantively within 30 days, or sooner where required by applicable law.

We may need to verify your identity before processing a data rights request to ensure that we do not disclose your data to an unauthorised party. This may involve requesting a copy of your identification document.

bet565 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players via email or a prominent notice on the platform, and update the "Last updated" date at the top of this page. Your continued use of the bet565 platform following the publication of any amendment constitutes your acceptance of the revised policy. We encourage you to review this page periodically to remain informed of how we protect your data.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which bet565 handles your personal data, please contact our support team directly. We are committed to resolving all privacy-related concerns promptly and transparently.

Email: [email protected]
Response time: within 5 business days for general privacy enquiries; within 48 hours for urgent data security concerns.